Privacy Policy

Effective Date: June 17, 2025

1. Who We Are

FalconTech Corp. ("FalconTech," "we," "us," or "our") provides residential and commercial electrical services in the greater Chicago area. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit falcontechelectric.com or any site we operate that links to this policy (collectively, the "Site").

2. Information We Collect

• Information you provide — name, email, phone, service requests, and messages you send us via contact forms, appointment requests, email, or phone.
• Information collected automatically — IP address, browser type, device identifiers, pages viewed, time spent, referring URL, and cookie data, through cookies, pixels, and analytics tools (e.g., Google Analytics).
• Information from third parties — lead-generation partners, payment processors, and social media platforms, when you engage those services and allow them to share data with us.

We do not knowingly collect sensitive personal information (e.g., Social Security numbers, medical data) through the Site.

3. How We Use Your Information

• To respond to inquiries and schedule service calls
• To provide, maintain, and improve the Site and our services
• To personalize content and remember your preferences
• To conduct analytics, troubleshoot, and protect against fraud
• To send you updates, promotions, or newsletters (with your consent, where required)
• To comply with legal obligations and enforce our agreements

4. Legal Bases for Processing (EEA / UK Visitors)

We process personal data only when we have a valid legal basis, including: (a) contractual necessity; (b) legitimate interests (e.g., responding to requests); (c) consent (e.g., marketing emails); and (d) legal compliance.

5. Sharing and Disclosure

We do not sell or rent your information. We share it only:

• With service providers (e.g., hosting, scheduling, analytics, payment, marketing) bound by confidentiality obligations;
• With business partners when you ask us to coordinate work (e.g., specialty contractors);
• For legal reasons (e.g., to comply with a subpoena, protect safety, or defend rights);
• In a business transfer (e.g., merger, acquisition, or asset sale).

6. Cookies & Similar Technologies

We use first- and third-party cookies, pixel tags, and local storage to keep the Site secure, understand usage patterns, remember your settings, and measure marketing effectiveness. You can control cookies through browser settings or industry opt-out tools. Disabling cookies may limit Site functionality.

7. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, unless a longer period is required by law (e.g., tax or regulatory record-keeping).

8. Security

We employ administrative, technical, and physical safeguards — such as encryption in transit, firewalls, and access controls — to protect your information. No online transmission or storage system is guaranteed 100% secure; please use caution when sharing data online.

9. Your Choices & Rights

• United States (CCPA/CPRA) — California residents may request access, deletion, correction, or limitation of certain data uses. We do not "sell" personal information as defined by California law. To exercise rights, contact us or call us.
• EEA / UK (GDPR) — You may request access, rectification, erasure, restriction, or portability of your data, or object to certain processing.
• Marketing opt-out — Click the "unsubscribe" link in our emails or contact us as above.

We will verify your identity before fulfilling certain requests.

10. International Transfers

If you are outside the United States, your data may be transferred to and processed in the U.S. and other countries, which may have data-protection laws that differ from those in your jurisdiction. We implement appropriate safeguards (e.g., standard contractual clauses) where required.

11. Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us data, contact us and we will delete it.

12. Third-Party Links

The Site may link to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised version with an updated "Effective Date." Material changes will be highlighted or otherwise communicated as required by law.

14. Contact Us

Questions or concerns? Contact us or call call us.